Privacy Policy
Lead Driver PRO™ is a product of Integrity Optima, LLC.
www.integrityoptima.co and https://leaddriverpro.com are owned and operated by Integrity Optima, LLC, which acts as the data controller of your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use Lead Driver PRO™ services. By accessing or using our websites or services, you agree to the terms of this Privacy Policy.
We are committed to protecting your personal data and maintaining transparency regarding how it is used.
Personal Information We Collect
Information You Provide Directly
When you interact with www.integrityoptima.co or https://leaddriverpro.com, purchase services, schedule calls, or use Lead Driver PRO™ tools, we may collect personal information you voluntarily provide to us.
This may include:
- Name
- Email address
- Phone number
- Business name
- Service area information
- Billing address
- Payment information
- Account login credentials
- Communication preferences
- Any information submitted through forms, chat, SMS, or email
This information is collected only as necessary to deliver services or respond to inquiries.
Automatically Collected Information
When you visit our websites, we may automatically collect certain information about your device and usage behavior.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Referring URLs
- Pages visited
- Time spent on pages
- Cookie identifiers
- Usage analytics data
We refer to this information as “Device Information.”
This data helps us improve functionality, monitor performance, and protect against abuse or fraud.
How We Use Your Information
Service Delivery
We use personal information to:
- Provide Lead Driver PRO™ services
- Set up CRM systems
- Automate follow-up communications
- Schedule appointments
- Deliver onboarding support
- Process payments
- Provide customer support
Platform Improvement and Security
We may use collected data to:
- Improve website performance
- Analyze usage trends
- Detect fraud or misuse
- Maintain platform security
- Ensure system reliability
Marketing and Communications
If you opt in, we may use your information to:
- Send marketing emails
- Send promotional SMS messages
- Deliver service announcements
- Provide product updates
You may opt out of marketing communications at any time.
SMS Communications:
Consent
By providing your phone number and opting in, you consent to receive SMS communications related to Lead Driver PRO™ services.
Message Types
Messages may include:
- Appointment confirmations
- Appointment reminders
- Account notifications
- Service updates
- Marketing promotions (if opted in)
Message Frequency and Charges
Message frequency may vary depending on service usage.
Standard message and data rates may apply according to your mobile carrier.
Opt-Out and Support
You may opt out of SMS communications at any time by replying STOP.
You may request assistance by replying HELP or contacting [email protected].
We do not sell SMS opt-in data to third parties.
AI and Automated Services
AI Call Handling and Automation
Lead Driver PRO™ may use artificial intelligence and automated systems to:
- Answer inbound calls
- Respond to SMS inquiries
- Qualify leads
- Book appointments
- Route inquiries
- Automate follow-up messages
These systems process information necessary to deliver services effectively.
Automated Decision Processing
Certain communications and responses may be generated automatically based on predefined workflows or AI models.
Automated processing occurs solely for service delivery and operational efficiency.
CRM and Data Storage
Customer Data Storage
Our platform may store:
- Contact records
- Communication history
- Appointment data
- Notes and tags
- Lead status information
- Business-related records
Customer data is stored on secure third-party infrastructure providers.
Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.
However, no system can guarantee absolute security.
Third-Party Service Providers
Service Providers
We may share personal information with trusted third-party vendors necessary to operate our services, including:
- Payment processors
- SMS and telecommunications providers
- Cloud hosting providers
- Analytics providers
- AI technology providers
- Customer support platforms
These providers process data only as necessary to deliver contracted services.
No Sale of Personal Data
We do not sell personal information to third parties.
Your Rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
To make a request, contact [email protected].
Data Retention
We retain personal data only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
When data is no longer required, it is securely deleted or anonymized.
Information Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no transmission over the Internet can be guaranteed to be completely secure.
Links to Other Websites
Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.
Legal Disclosure
We may disclose personal information if required to:
- Comply with applicable law
- Respond to lawful requests
- Protect our rights
- Prevent fraud
- Protect user safety
Contact Information
Integrity Optima, LLC
Operating Brand: Lead Driver PRO™
Email: [email protected]
Website: https://leaddriverpro.com
Integrity Optima, LLC
Operating Brand: Lead Driver PRO™
www.leaddriverpro.com